Welcome to ShoeWorld US’s FAQ section! We’re dedicated to providing you with premium Birkenstock footwear and exceptional service. Below you’ll find answers to our most common questions about products, shipping, returns, and more. If you don’t find what you’re looking for, our customer service team is always happy to help at [email protected].
Product Information
What types of Birkenstock products do you offer?
We specialize in a wide range of authentic Birkenstock footwear including:
- Adjustable Shoes (our best-sellers!)
- Boots for all seasons
- Comfortable Casual styles
- Classic Clogs & Mules
- Elegant Dress Sandals
- Summer-ready Flip Flops
- Stylish Lace-Ups
- Convenient Loafers & Slip-Ons
- Breathable Sandals
How do I know what size to order?
Birkenstocks typically fit true to size. We recommend:
- Measuring your foot length against our size chart
- Considering that most styles have adjustable straps for a customized fit
- Allowing for the famous “break-in” period where the cork footbed molds to your unique foot shape
Are your Birkenstocks authentic?
Absolutely! We are committed to offering only 100% authentic Birkenstock footwear. Every pair comes directly from authorized suppliers and is carefully inspected at our Detroit facility before shipping. We never sell counterfeit or “inspired by” products – just the genuine comfort Birkenstock is famous for.
Ordering & Account Questions
What payment methods do you accept?
For your convenience, we accept:
- Visa
- MasterCard
- JCB
- PayPal
Can I change or cancel my order after placing it?
We process orders quickly to get your Birkenstocks to you as soon as possible. If you need to make changes:
- Within 1 hour: Email us immediately at [email protected] with your order number – we may be able to modify your order
- After 1 hour: Your order is likely already in processing. You’ll need to wait for delivery and use our easy return process if needed
Do I need an account to place an order?
No, you can check out as a guest. However, creating an account lets you:
- Track your order history
- Save your shipping information for faster checkout
- Receive exclusive offers and shipping promotions
Shipping & Delivery
Where do you ship?
We proudly offer worldwide delivery to most countries (excluding select Asian countries and certain remote regions). During checkout, simply enter your address to confirm we can deliver to your location. Our Detroit-based facility (2201 Bombardier Way) serves as the starting point for all our global deliveries.
What are my shipping options?
We offer two convenient shipping methods:
Standard Shipping – $12.95
• Carrier: DHL or FedEx
• Delivery time: 10-15 business days after dispatch
• Includes detailed tracking and secure handling
• Carrier: DHL or FedEx
• Delivery time: 10-15 business days after dispatch
• Includes detailed tracking and secure handling
Free Shipping (Orders Over $50)
• Carrier: EMS
• Delivery time: 15-25 business days after dispatch
• Includes basic tracking information
All orders take 1-2 business days to process before shipping.• Carrier: EMS
• Delivery time: 15-25 business days after dispatch
• Includes basic tracking information
How can I track my order?
Once your order ships, you’ll receive a confirmation email with tracking information. You can:
- Click the tracking link in your email
- Log into your account (if you created one)
- Contact us at [email protected] for assistance
What if my order is delayed?
While we work with reliable carriers (DHL, FedEx, and EMS), occasional delays can happen due to customs, weather, or other factors. We’ll notify you if we anticipate any significant changes to your delivery timeline. For urgent concerns, please contact our customer service team.
Returns & Exchanges
What is your return policy?
We want you to be completely satisfied with your Birkenstocks. Our return policy includes:
- 15-day return window from delivery date
- Items must be unworn and in original condition with all packaging
- Original shipping fees are non-refundable
- Return shipping is the customer’s responsibility
Do you offer exchanges?
Currently, we process returns rather than direct exchanges. For a different size or style:
- Return your original purchase following our return process
- Place a new order for the item you want
How long do refunds take?
Once we receive your return at our Detroit facility:
- Allow 3-5 business days for processing
- Refunds are issued to your original payment method
- Bank processing times vary (typically 3-10 business days)
Additional Questions
How are the shoes packaged for shipping?
Every pair of Birkenstocks is carefully packaged at our Detroit facility to ensure it arrives in perfect condition:
- Original Birkenstock box
- Protective outer shipping box
- Secure packing materials to prevent movement
Can I change my shipping address after ordering?
Contact us immediately at [email protected] if you need to update your shipping details. We’ll do our best to accommodate your request if your order hasn’t shipped. For shipped orders, we may be able to intercept the package for an additional fee.
How can I contact customer service?
Our comfort specialists are happy to help! Reach us at:
- Email: [email protected]
- Mailing Address: 2201 Bombardier Way, Detroit, US 48219
Pro Tip: Sign up for our newsletter to receive exclusive shipping promotions and early access to new arrivals! Our community of comfort-seekers always gets special treatment.
Ready to begin your comfort journey? Browse our collection of authentic Birkenstock footwear today and experience premium comfort delivered worldwide.
Happy walking!
The ShoeWorld US Team