At ShoeWorld US, we’re committed to making your Birkenstock experience as comfortable as our footwear. Whether you’re ordering our Adjustable Shoes, Sandals, or Boots, we want you to love every step of the journey—from delivery to returns.
Shipping Information
Order Processing
We process all orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.
Shipping Methods & Delivery Times
Standard Shipping ($12.95):
– Carrier: DHL or FedEx
– Delivery Time: 10-15 business days after shipment
Free Shipping (Orders over $50):
– Carrier: EMS
– Delivery Time: 15-25 business days after shipment
Note: Delivery times are estimates and may vary depending on your location. We ship worldwide except to certain Asian and remote regions.
Accepted Payment Methods
We accept: Visa, MasterCard, JCB, and PayPal
Our Hassle-Free Returns Policy
We accept returns within 15 days of delivery for most unworn, undamaged Birkenstock products with original packaging. All items must be in resalable condition with original tags attached.
Non-Returnable Items
For hygiene reasons, we cannot accept returns on:
- Flip Flops
- Dress Sandals
Exceptions: We will accept returns if these items are defective or if we shipped the wrong product.
How to Return or Exchange Your Birkenstocks
Step-by-Step Return Process
- Initiate Your Return: Email our customer service team at [email protected] with your return request (use the template below)
- Wait for Approval: Our Detroit team will respond within 1 business day with return authorization
- Package Your Items: Securely pack your unworn Birkenstocks in the original box with all packaging materials
- Ship Your Return: Send the package to our Detroit facility using a trackable shipping method
- Receive Confirmation: We’ll email you when we process your return
Exchange Process
To exchange your Birkenstocks for a different size or style (Boots, Loafers & Slip-Ons, etc.):
- Follow the same steps as the return process
- Clearly state in your email that you’re requesting an exchange and specify your desired replacement item
- We’ll process your exchange once we receive the original item
Note: Exchanges are subject to availability. If your requested item is out of stock, we’ll issue a refund or store credit.
Refund Information
Once we receive and inspect your return:
- Processing Time: 3-5 business days
- Refund Method: Original payment method (Visa, MasterCard, JCB, PayPal)
- Timeline: 5-10 business days for the refund to appear in your account, depending on your financial institution
For exchanges, we’ll ship your new items via your original shipping method (Standard or Free Shipping) once we process the return.
Return Shipping
Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product). We recommend using a trackable shipping service as we cannot be responsible for lost return packages.
Return Request Email Template
Subject: Return/Exchange Request – Order #[Your Order Number]
Dear ShoeWorld US Team,
I would like to request a [return/exchange] for my recent Birkenstock purchase:
Order Number: [Insert]
Date of Purchase: [Insert]
Item(s) for Return: [Product Name, Size, Color]
Reason for Return: [Fit, Style Change, etc.] [For exchanges only:] I would like to exchange for: [Product Name, Size, Color]
Please provide return authorization and instructions at your earliest convenience.
Best regards,
[Your Full Name]
[Your Email Address]
[Your Phone Number (optional)]
Our Commitment to You
Just as every pair of Birkenstocks is crafted for lasting comfort, we’re committed to making your return experience as seamless as our worldwide shipping. Whether you’re exchanging your Boots for a different size or returning Casual shoes that didn’t match your style, our Detroit team is here to help.
For any questions about our return policy, contact us at [email protected] or 2201 Bombardier Way, Detroit, US 48219.