Last Updated: [Insert Date]

Welcome to ShoeWorld US (the “Website”), your premier destination for authentic Birkenstock footwear. These Terms and Conditions (“Terms”) govern your access to and use of our Website and services. By accessing or using our Website, you agree to be bound by these Terms and our Privacy Policy.

1. Website Use and Intellectual Property

1.1 Access and Eligibility

Our Website is available to users who are at least 18 years old or accessing with parental/guardian supervision. By using our site, you represent you meet these requirements.

1.2 Intellectual Property Rights

All content on this Website, including text, graphics, logos, images, and software, is the property of ShoeWorld US or its licensors (including Birkenstock) and protected by intellectual property laws. You may not reproduce, distribute, or create derivative works without our express written permission.

1.3 User Conduct

You agree to use our Website lawfully and not to:

  • Engage in fraudulent activities
  • Attempt to gain unauthorized access to our systems
  • Interfere with other users’ enjoyment of the site
  • Post false or misleading information

2. Products and Services

2.1 Product Descriptions

We strive to accurately display our Adjustable Shoes, Boots, Sandals, and other Birkenstock products. However, colors may vary slightly due to monitor settings. Product availability is not guaranteed until your order is confirmed.

2.2 Product Restrictions

Due to manufacturer agreements, we cannot ship certain Birkenstock products to specific regions. We reserve the right to cancel orders that violate these restrictions.

3. Ordering and Payment

3.1 Order Process

Your order constitutes an offer to purchase. We reserve the right to refuse any order for any reason, including suspected fraud or violation of these Terms.

3.2 Pricing

All prices are in USD. We may adjust prices at any time, but changes won’t affect confirmed orders.

3.3 Payment Methods

We accept:

  • Visa
  • MasterCard
  • JCB
  • PayPal

You authorize us to charge the selected payment method for the total order amount, including applicable taxes and shipping fees.

3.4 Order Confirmation

You’ll receive an email confirmation when we process your order. Please review it carefully and contact us immediately at [email protected] if you notice any errors.

4. Shipping and Delivery

4.1 Processing Time

We process orders within 1-2 business days (excluding weekends and holidays). Delivery times begin when the order ships.

4.2 Shipping Options

We offer:

  • Standard Shipping ($12.95): Via DHL or FedEx, delivered in 10-15 business days
  • Free Shipping: For orders over $50 via EMS, delivered in 15-25 business days

4.3 Delivery Areas

We ship worldwide except to certain Asian and remote regions. Additional restrictions may apply to specific products.

4.4 Delivery Issues

You’re responsible for providing accurate shipping information. We’re not liable for delays caused by incorrect addresses, customs clearance, or unforeseen circumstances.

5. Returns and Exchanges

5.1 Return Policy

We accept returns within 15 days of delivery for most unworn, undamaged Birkenstock products with original packaging and tags. Non-returnable items include:

  • Flip Flops
  • Dress Sandals

Exceptions: We accept returns of non-returnable items if defective or if we shipped the wrong product.

5.2 Return Process

To initiate a return or exchange:

  1. Email [email protected] with your request
  2. Wait for our Detroit team’s approval (within 1 business day)
  3. Package items securely in original packaging
  4. Ship to our Detroit facility using a trackable method

5.3 Refunds

Refunds are issued to the original payment method within 5-10 business days after we receive and inspect your return. Processing takes 3-5 business days.

5.4 Exchanges

Exchanges are subject to availability. If your requested Boots, Loafers & Slip-Ons, or other items are unavailable, we’ll issue a refund or store credit.

5.5 Return Shipping Costs

Customers are responsible for return shipping unless the return results from our error (wrong item shipped or defective product).

6. Limitations of Liability

ShoeWorld US shall not be liable for:

  • Any indirect, incidental, or consequential damages
  • Product issues caused by misuse or improper care
  • Events beyond our reasonable control (natural disasters, strikes, etc.)

Our maximum liability for any claim related to our products or services is limited to the purchase price of the item in question.

7. Dispute Resolution

Any disputes shall be resolved through good faith negotiations. If unresolved, disputes will be settled in the courts of Detroit, Michigan, governed by Michigan law.

8. Changes to These Terms

We may update these Terms periodically. Continued use of our Website after changes constitutes acceptance of the modified Terms.

9. Contact Information

For questions about these Terms or our Birkenstock products:

ShoeWorld US
2201 Bombardier Way
Detroit, US 48219
Email: [email protected]

Thank you for choosing ShoeWorld US for your Birkenstock footwear needs. We’re committed to providing quality products and excellent service, just as Birkenstock is committed to comfort and craftsmanship.